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In this HP forum post, a user also describes the error image that the TPM 2.0 device displays Code 10 in the Device Manager. here) that the UEFI boot mode can have an influence.

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Somewhere in forums I found the hint that you should always use the Windows TPM driver – but not the OEM TMP driver (it is also mentioned here).

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The affected person had to reinstall Windows 10 V1809 – and then the TPM 2.0 chip was detected cleanly in the device manager.

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There a user describes he deleted UpperFilters and LowerFilters (injected by a virus scanner), because they seem to have caused TPM problems.īut you can't just delete the filter drivers from the registry – the system didn't boot anymore. In the Technet forum there is this post, which deals with the code 10 with TPM 2.0. If you search for TPM 2.0 and the error code 10 in the internet, you will get some hits. Whether there are issues with a TMP 2.0 firmware update, as described here by Microsoft, isn't known so far.

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Dell has published a Support article How to troubleshoot and resolve common issues with TPM and BitLocker on various bugs. But a short search on the internet shows that Bitlocker and TPM are not fool proof at all, but can cause trouble.

Andreas writes about it:Īnd the protection is stoppedīut you will find very little information about it Then Bitlocker is stopped – and you can no longer access the encrypted information or use Bitlocker with TPM. If the device (TPM 2.0) cannot be started, the device manager reports error 10, of course the TPM protector for bitlockers is omitted. The requested operation was unsuccessful. In the Device Manager you will find the error message shown in the screenshot above. The Trusted Platform Module 2.0 cannot be started. He himself as well as his colleagues have noticed problems with TPM on several computers running Windows 10 Version 1903.

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(thank you for that) has informed me about a problem with Bitlocker in connection with TPM 2.0 and Windows Update (Version 1903) via a private message on Facebook.

Issues with the TPM chip in Windows 10 V1903īitlocker and the Trusted Platform Module 2.0 are always good for problems under Windows (see links to other articles at the end of this article). The encrypted media are then bound to this hardware via TPM. If there is a Trusted Platform Module 2.0 in the form of a chip on the motherboard, Bitlocker can use it for authentication. If a TPM module is missing, a PIN must be entered to decrypt the Bitlocker-encrypted files. Bitlocker has the possibility to perform the encryption with or without Trusted Platform Module 2.0. This feature is available from the Pro version of the operating system. Next time when you want to access the drive that has been encrypted, you have to unlock it using the password you had provided during the encryption process.Microsoft's Bitlocker can be used for hard disk encryption under Windows. In addition, there should now be an additional option to the right of the icon named “Manage BitLocker”. It should show you a lock and key icon which replaced your flash drive icon. Note: You can use this recovery key in case you forget your password.Ħ The printed recovery document should contain 3 sets of numbers as shown below:ħ Click the “Start Encrypting” button to start the encryption process.Ĩ The encryption process should begin as shown below :ĩ After the encryption process is done, the user will be prompted with a message stating encryption complete. Tick the “Use a password to unlock the drive ” box, enter a password of your choice and click the “Next” button.ĥ Select a method to save your recovery key.

Steps to use BitLocker in Windows 7ġ Go to Control Panel, click on System & Security.Ģ Now click on bitlocker Drive Encryption Option.ģ Select the drive you want to encrypt using Bitlocker.Ĥ Select a method that you will use to unlock or decrypt your hard drive in the future. Here I will show you how to use Bitlocker.

If you are using Ultimate or Enterprise editions of Windows 7 you can use the feature of Bitlocker. You can encrypt select files, but to protect your system files and saved passwords, you must encrypt your entire hard drive.īitLocker offers protection for all of your personal files and documents, as well as for all of the system files and cached or saved passwords on your drive. The only way to protect your data is by using encryption. Even without knowing your Windows password, intruders can easily gain access to files and passwords stored by Windows. Windows 7 includes a lot of extra security features to help users to keep their data safe.

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